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Shipping Time. The time needed to ship merchandise will vary
depending on the shipment's location and the particular time of year.
Customers should expect a 2 - 6 business day delivery time depending on the
location.
Shipping Methods. Merchandise will be shipped using UPS.
This is the cheapest shipping that I have seen. Orders are generally shipped
the next business day. Fed Ex shipping is available at the customer's request.
Damaged Shipments. Damaged shipments from handling must be
claimed with the freight carrier. If any cartons are missing or damaged, be
sure to note this on the freight bill. If you notice concealed damage after
the driver has left, keep all the packing and call the freight carrier to
return and inspect the damage and file a claim. We are not responsible for
damage caused by the freight carrier.
Manufacturers Defects. If a product appears to have a
manufacturer's defect, contact our Customer Service department for
instructions. Do not return products to us without first calling to receive
instructions.
Return Merchandise Policy. Permission for any return
merchandise must be secured from our return department. For questions about
returning merchandise contact our Customer Service
(Custservice@beanshoppe.com). The return of non-defective merchandise, when
authorized, may incur 20% re-stocking fee, at our discretion. No returns will
be authorized after 14 days from the receipt of shipment. Once a return is
authorized by our return department you should:
1. Return the item to the address given to you by our return department.
2. Keep your shipping records for proof of shipment in the event of loss
of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or
with a value of over $100.00 should be insured. We cannot be held liable for
return merchandise that does not reach our return department. We will notify
you via phone, mail, or e-mail of your refund once we have received and
processed the returned item. You can expect a refund in the same form of
payment originally used for purchase within 14 to 21 business days of our
receiving your return. We can refund shipping costs only if the return is a
result of our error. You are responsible for all freight charges on shipments
that are refused or returned with no fault on our part. We are not responsible
for incidental or consequential damages or losses to defective products,
errors in shipping your order, or other errors. The limit of our liability is
the replacement cost of any item you purchase from us.
Last Updated: 21 Oct 2005 20:06:46 PDT home  |  about  |  terms  |  contact
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